Guest Services

Our Guest Service Centre is located on the upper level near Tim Hortons. You may contact us directly at 780-476-1441. Guest Services is open during all regular and special holiday shopping hours. Our services were designed to make your shopping experience more comfortable, more convenient and less stressful!

Guest Services

Gift Cards:  The perfect gift is the one they choose themselves! Londonderry Gift Cards are a great choice for anyone on your gift list!

Available in any denomination from $5 - $500 and redeemable at most of our 150 stores and services, Londonderry Gift Cards are a great gift idea for Weddings, Christmas, Birthdays and any other special occasion!  Payment by Cash, Debit, Visa, and MasterCard are accepted.  For more details, click here.

Wheelchairs:  We offer free use of our wheelchairs. Simply provide a piece of photo ID upon using our wheelchairs. 

Gift Wrapping:  Time saving and convenient! Visit Guest Services on the upper level and have your gift personally wrapped.  A $3 - $5 donation is suggested with 100% of proceeds benefitting the Children's Stollery Hospital. 

Security Services:  The security department is available 24/7 to assist mall patrons and tenants in many ways, including by not limited to:

  • Assisting patrons with location of vehicles
  • Providing first aid for any injuries or illnesses. Our security staff are trained in CPR, First Aid and use of on-site defibrillators
  • Locating lost children
  • Operating a lost and found property program for items found at the Pen Centre
  • Ensuring personal safety through escorts and constant, uniformed patrols using a marked security vehicle

In the event that you require security’s assistance, security staff can be contacted through the security dispatch desk at 780.476.3757.

Shopping Safety Tips:

  • Ensure your vehicle is locked and all the widows are rolled up.  Remove or conceal any valuables which are left unattended in your vehicle so they are out of sight and not visible.
  • Never leave children or pets unattended in your vehicle while you are shopping in the mall.
  • Always plan ahead with your child, in the event that you become separated you should have a designated meeting place.
  • Never leave your children unattended in the mall.
  • Keep your purse or wallet as well as your cell phone close to your body and never let them out of your sight.

Saturday 9:30am - 5:30pm

Call (780) 476-1441 (780) 476-1441

Check Holiday Hours